Partner-Integration (BookingExperts etc.)

How are API changes communicated to avoid integration failures? ›

GutscheinWERFT informs all active partners at least 30 days before changes via email and in the partner dashboard. Release notes and sandbox testing options are also provided so adjustments can be made in time.

How can the integration between GutscheinWERFT and BookingExperts be monitored? ›

Via the GutscheinWERFT dashboard, all API calls and their status can be tracked in real time. Partners can enable alerts for errors or timeouts. In addition, daily integration reports and logs are available for download.

How are Giftcard changes in BookingExperts synchronized in real time? ›

Changes to Giftcards, such as activation, partial redemption, or cancellation, are sent by GutscheinWERFT to BookingExperts via webhooks. This keeps the booking system and Giftcard status consistent and up to date at all times.

How is data security ensured for the integration with BookingExperts? ›

All data transfers take place over encrypted connections (TLS 1.3). Personal information is processed in pseudonymized form. GutscheinWERFT performs regular security audits and meets GDPR requirements.

How can the integration between GutscheinWERFT and BookingExperts be tested before it goes live? ›

GutscheinWERFT provides a sandbox environment where developers can create test Giftcards and simulated bookings. This environment is isolated from the live instance and enables realistic testing without affecting real customer data. After successful review, approval is granted by the administrator.

Which future integrations is GutscheinWERFT planning in the hospitality sector? ›

Planned integrations include leading PMS and CRM systems such as Oracle OPERA, Protel, and Salesforce. The goal is to embed the Giftcard process fully into hotel and guest management systems.

How can integration logs be exported for error analysis? ›

Via the GutscheinWERFT dashboard, partners can download full integration logs in CSV or JSON format. The logs include all API requests, timestamps, response codes, and error messages, enabling detailed technical analysis.

How does the technical onboarding of a new partner work? ›

After signing an integration agreement, the partner receives access to the sandbox environment. Interfaces are tested and data flows are validated there. After successful testing, certification and production activation follow.

Can multiple partners be connected through the same integration at the same time? ›

Yes, GutscheinWERFT supports multi-tenant capability. This allows multiple partners or hotel groups to connect via the same technical interface without mixing data. Each connection is logically separated and individually configurable.

How are automated settlements between GutscheinWERFT and BookingExperts carried out? ›

GutscheinWERFT can automatically transfer settlement data to BookingExperts via an API connection. Redeemed Giftcards, remaining values, and commissions are consolidated in a daily settlement report. The data is also available for export as CSV or XML.

How can a new partner such as BookingExperts be enabled for integration? ›

Activation is performed via the GutscheinWERFT partner portal. After registration, the partner receives an API key used for authentication. Then the required modules (e.g., Giftcard issuance, redemption, reporting) can be activated individually.

How is partner certification for the integration performed? ›

Partners such as BookingExperts must complete a technical integration test before going live. API calls, responses, and security aspects are checked. After successful review, the official release is granted by the GutscheinWERFT partner team.

Which technical requirements must partners meet for an integration? ›

Partners must provide REST- or GraphQL-compatible interfaces, support TLS 1.3 encryption, and authenticate via unique API keys. A sandbox test run is mandatory before activation.

How is the performance of data synchronization monitored? ›

The system measures latency, packet loss, and API response times. These values are displayed in the real-time monitoring dashboard. Automated notifications are triggered when thresholds are exceeded.

How are stability and performance monitored after go-live? ›

After launch, automated monitoring processes track API outages, synchronization delays, and system load. If anomalies occur, an alert is sent immediately to the technical team.

Can Giftcard sales from BookingExperts be automatically imported into GutscheinWERFT? ›

Yes, all Giftcards sold in BookingExperts are automatically transferred to GutscheinWERFT. Sales date, value, buyer, and status are stored, ensuring complete synchronization of both systems.

How are partners informed about planned system extensions? ›

Enhancements and new features are presented in the quarterly “Integration Newsletter”. In addition, the partner portal informs about upcoming features, beta access, and new API endpoints.

Which criteria must be met to approve an integration? ›

An integration is approved only if all tests for data security, synchronization, performance, and error handling are successful. The outcome is documented in the integration protocol and released by the technical team.

How do partners authenticate when accessing the GutscheinWERFT API? ›

Partners use individual API keys generated via the developer portal. Authentication is performed via token-based login (OAuth 2.0), ensuring secure connections and access logging.

How are API version updates handled between GutscheinWERFT and BookingExperts? ›

GutscheinWERFT automatically informs partners about API changes or version extensions. Transition periods of at least 90 days are guaranteed during which old and new versions can be used in parallel. Technical notes are provided in the developer portal.

How is access to partner data controlled and logged? ›

Each API call is recorded in the logging system and includes information on user, timestamp, and endpoint. These logs are stored for 180 days to trace misuse and misconfigurations.

Is there a way to simulate test transactions with real data? ›

Yes, in the GutscheinWERFT sandbox, real Giftcard data can be imported in anonymized form to run practical tests with real scenarios. The test environment is strictly separated from the live instance.

Why does GutscheinWERFT rely on standardized APIs for partner connections? ›

Standardized APIs enable fast integrations, reduced maintenance effort, and strong data security. Partners can work independently while staying synchronized with the GutscheinWERFT platform.

How can a partner track which Giftcards were redeemed via BookingExperts? ›

In the GutscheinWERFT dashboard, an overview of all Giftcards redeemed via partner platforms is available. Filters by period, booking code, or location support evaluation. In addition, a monthly report can be created automatically.

How can partners use individual reporting functions from the integration? ›

Via the reporting API, partners can retrieve data for their own dashboards, for example Giftcard sales, redemptions, or revenue by channel. Data can be filtered by time period, location, or product category.

How are partners and internal teams supported during go-live? ›

During the go-live phase, a dedicated support team is available. Partners receive checklists, contacts, and daily status reports to resolve issues quickly.

Which encryption standards does GutscheinWERFT use for partner communication? ›

All data is transmitted encrypted with TLS 1.3. In addition, sensitive information (e.g., transaction data, customer details) is secured with AES-256 before transmission to ensure end-to-end data security.

Which data is synchronized between GutscheinWERFT and BookingExperts? ›

Primarily synchronized are customer data (name, email), booking references, Giftcard status, and transaction amounts. Sensitive payment data is not transferred. Synchronization runs encrypted over HTTPS and can be real time or periodic.

Can partners develop their own integration modules or extensions for GutscheinWERFT? ›

Yes, GutscheinWERFT supports open development standards. Through the partner developer program, modules, plug-ins, or interfaces can be developed and, after approval, published via the partner portal.

How can partners check their integration status independently? ›

Partners can view the integration status in the GutscheinWERFT dashboard. API connections, error messages, and data flows are visualized there. There is also a notification function for disruptions or inactive endpoints.

What does GutscheinWERFT mean by partner integration? ›

Partner integration refers to the technical and organizational connection of external platforms such as BookingExperts, Regiondo, or Reservix to the GutscheinWERFT system. The goal is automated data exchange between Giftcard management, booking systems, and sales partners.

What options exist to manage Giftcards from BookingExperts directly in the GutscheinWERFT dashboard? ›

Using the integrated administration interface, partners can view, edit, and cancel Giftcards from BookingExperts directly in the GutscheinWERFT dashboard. All changes are synchronized bidirectionally and logged.

How can partners run automated tests for their integration? ›

GutscheinWERFT provides a test API that allows simulated bookings, Giftcard sales, and redemptions. Developers can use it to create automated test scripts to run regular checks.

How does automatic synchronization of Giftcard inventories between both systems work? ›

GutscheinWERFT updates Giftcard inventories regularly via API sync intervals. New sales, partial values, and redemptions are automatically transmitted to BookingExperts. Changes are mirrored in both systems to avoid inconsistencies.

How is data exchange between GutscheinWERFT and BookingExperts logged? ›

Each API call is documented in the GutscheinWERFT system logs with timestamp, endpoint, and response status. Partners can view or export these logs via the dashboard. This enables full traceability of all transactions.

How can multiple GutscheinWERFT integrations be used in parallel within BookingExperts? ›

BookingExperts allows multiple GutscheinWERFT integrations to be operated via individual API keys and modules. This allows different business units, brands, or locations to manage and redeem Giftcards independently.

How is the go-live process for a partner integration carried out? ›

After successful approval, the integration is activated in stages. First as a “soft launch” with test Giftcards, then in full production mode. All relevant departments are informed via the go-live dashboard.

How does the technical connection between GutscheinWERFT and BookingExperts work? ›

The integration uses a standardized API interface secured via an API-key-based authentication system. After activation by the partner, GutscheinWERFT can automatically synchronize booking data and validate Giftcard codes in real time.

How do GutscheinWERFT and BookingExperts communicate during system maintenance? ›

For planned maintenance, partners are informed at least 48 hours in advance via the system dashboard and by email. During maintenance, requests are queued and processed automatically after completion.

How are errors in Giftcard validation handled in BookingExperts? ›

If a Giftcard cannot be validated, the GutscheinWERFT API sends a detailed error code back to BookingExperts. This is displayed in the system log and can be reviewed by the administrator. Common causes include expired Giftcards, incorrect codes, or inactive partner accounts.

How are duplicate Giftcard codes avoided in the integration? ›

GutscheinWERFT uses a central code management system that stores and matches each Giftcard code uniquely. If a duplicate code is detected, the process is blocked and an error message indicates the conflict source.

Which prerequisites must be met to use the integration with GutscheinWERFT? ›

To use the integration, an active BookingExperts account, valid API credentials, and an active GutscheinWERFT partner account are required. The partner must also comply with the technical specifications (e.g., HTTPS connections, JSON format).

How is performance of the BookingExperts integration ensured? ›

GutscheinWERFT uses asynchronous processing, caching, and load balancing to ensure high stability and fast response times. API calls scale automatically when request volume increases to prevent bottlenecks.

Can partners make individual interface adjustments within the integration? ›

On request, GutscheinWERFT supports partner-specific customizations, such as additional data fields or special triggers. These customizations are reviewed by technical support and, if approved, provided as a custom endpoint.

How are support cases for integration issues between GutscheinWERFT and BookingExperts handled? ›

Support requests are submitted via the GutscheinWERFT ticketing system. The system prioritizes cases by urgency and, if needed, sends logs directly to the technical partner. For BookingExperts, a dedicated support interface is available to speed up handling.

What happens if the interface to BookingExperts is temporarily unavailable? ›

If the interface is unavailable, the transaction is temporarily placed in a queue. GutscheinWERFT stores the redemption locally and completes it automatically once the connection is restored. An error notice also appears in the dashboard with status “Pending”.

How does data exchange between GutscheinWERFT and partner platforms work? ›

Data exchange takes place via standardized JSON-based APIs. Giftcard status, booking information, and transaction data are synchronized in real time. A message-queue system ensures that no data is lost.

Which partner platforms are currently connected to GutscheinWERFT? ›

Currently connected systems include BookingExperts, Regiondo, Reservix, Shopify, WooCommerce, and TicketPAY. Further integrations are continuously added via the API program.

Is GutscheinWERFT integration also supported by other platforms such as HotelNetSolutions or SiteMinder? ›

Yes, GutscheinWERFT works with multiple hospitality platforms. In addition to BookingExperts, systems such as HotelNetSolutions, Siteminder, and DIRS21 are supported. The interfaces follow comparable API standards and allow parallel connections.

How is it ensured in the BookingExperts integration that duplicate bookings are avoided? ›

GutscheinWERFT uses unique transaction IDs for each booking and checks before each redemption whether a process has already been handled. This prevents duplicate or accidental redemptions.

How can an existing Giftcard in BookingExperts be redeemed automatically? ›

After integration, the Giftcard can be validated directly within the BookingExperts booking system. When the code is entered, the GutscheinWERFT API is called, checks the status, and returns whether redemption is possible and the remaining value. The booking is then discounted automatically.

How does data synchronization between GutscheinWERFT and partner platforms work? ›

Synchronization uses REST-based API endpoints in real time. As soon as a Giftcard status or booking record changes, a webhook event is triggered that automatically updates the data on the partner platform.

How can partners keep integration performance stable during API traffic spikes? ›

GutscheinWERFT provides a rate-limiting and caching system that automatically absorbs high load peaks. Partners can also configure their own request limits to distribute server load. If limits are exceeded, temporary delays are introduced without data loss.

How can partners automate notifications about integration errors? ›

GutscheinWERFT provides a notification system that automatically sends warnings by email or webhook for API errors or integration interruptions. Partners can define in settings from which severity level a message is sent.

How does the technical certification of new integration partners work? ›

New partners go through a three-step certification process: API compatibility test, security review, and functional test with sandbox data. Only after approval is the partner listed in the system as “officially certified”.

How does integration work for multiple connected locations or hotel chains? ›

In multi-property setups, GutscheinWERFT can differentiate individual businesses within a chain via property IDs. The integration enables centralized Giftcard management while allowing decentralized redemption. This gives partners full control over their Giftcard inventory.

How is a new partner integration tested at GutscheinWERFT? ›

Each new partner starts in a sandbox environment that simulates the live system. API endpoints, authentication, data transfer, and synchronization are tested there before certification.

What happens if a partner wants to temporarily disable the integration with GutscheinWERFT? ›

Partners can pause the integration in the dashboard. While deactivated, no new data is transferred, but existing Giftcards remain valid. After reactivation, synchronization resumes automatically.

What concrete benefits does the integration offer hospitality partners? ›

With the integration, Giftcards can be redeemed directly in the booking process, automatically posted, and included in reporting. This saves back-office time, reduces error rates, and improves the customer experience through automation.

How are changes to Giftcards (for example extensions or conversions) handled in the integration? ›

When a Giftcard is changed, GutscheinWERFT automatically sends an update to BookingExperts via the API. Changes such as expiry date or value adjustment are synchronized so that both systems always display current data.

Can the integration between GutscheinWERFT and BookingExperts be set up without programming knowledge? ›

Yes, the preconfigured GutscheinWERFT partner app can activate simple integrations without code. Developer skills are required only for advanced functions such as webhooks or API customizations.

How can a partner check whether their integration complies with GDPR requirements? ›

GutscheinWERFT provides a GDPR checklist and a compliance certificate. These include technical and organizational measures for data security. Partners can also request audit reports to document their own compliance.

How are duplicate or conflicting data records prevented? ›

The system reconciles records using unique reference IDs and timestamps. If multiple systems update the same record, the most recently validated change (“last valid update”) determines the final state.

How are updates to existing integrations rolled out without disrupting live operations? ›

GutscheinWERFT uses a blue-green deployment system. New versions are first tested in an isolated environment and then rolled out gradually to all partners to avoid downtime.

Is there a way to have the integration reviewed through external audits? ›

Yes, GutscheinWERFT offers certified partners the option of an annual system audit by independent IT auditors. Security policies, data flows, and access levels are assessed. The result is documented in the partner profile.

What role do certificates play in partner authentication? ›

Each partner receives an individual SSL certificate that ensures secure data exchange. The certificate is regularly checked and automatically renewed to prevent integrity issues.

How does GutscheinWERFT ensure data integrity during transmission? ›

Each transaction is assigned a unique ID and cryptographically signed. Before processing on the partner side, a checksum validation is performed to exclude manipulation or transmission loss.

Can Giftcard data from BookingExperts also be exported to external systems such as PMS or ERP? ›

Yes, GutscheinWERFT supports data export via REST APIs and webhooks so that booking and Giftcard data can be forwarded to third-party systems such as PMS, ERP, or CRM. This enables automation and centralized reporting.

What happens if an error occurs during data synchronization? ›

Faulty transmissions are detected automatically and stored in a retry queue. The system runs up to three retry attempts. If failures persist, a ticket is created in the internal monitoring system.