Indonesia
Asia
Which consumer rights apply in Indonesia regarding expired Giftcards?
There are no explicit rules on expired Giftcards. However, merchants must clearly state the validity period and terms. If this information is missing, consumers may request a refund.
How are Giftcards treated for tax purposes in Indonesia (VAT, single-purpose / multi-purpose)?
Giftcards are subject to VAT. The tax is charged on redemption. There is no official distinction between single-purpose and multi-purpose Giftcards, but practice aligns with international standards.
Is there a legal regulation in Indonesia on the validity period of Giftcards?
In Indonesia there is no specific legal rule on the validity period of Giftcards. Under the Civil Code, general limitation periods of three years apply. Merchants must clearly state the validity period on the Giftcard.
What special rules apply in Indonesia for the sale, issuance, or redemption of Giftcards?
In Indonesia, Giftcards may be sold in physical or digital form. Electronic providers must register with the Ministry of Communication and Informatics and comply with data-protection requirements.