Bosnia and Herzegovina – Europe (International) – FAQ

Which consumer rights apply in Bosnia and Herzegovina regarding expired Giftcards?

There is no specific legal rule on expired Giftcards. Under consumer protection rules, retailers must clearly state validity periods. Violations can be sanctioned by the consumer protection authority.

What special rules apply in Bosnia and Herzegovina for the sale, issuance, or redemption of Giftcards?

Giftcards may be distributed in Bosnia and Herzegovina in both physical and digital form. Online Giftcard providers must register with the tax authority and document electronic transactions.

How are Giftcards treated for tax purposes in Bosnia and Herzegovina (VAT, single-purpose / multi-purpose)?

Giftcards are subject to VAT (PDV). Tax is generally charged on redemption. There is no official distinction between single-purpose and multi-purpose Giftcards, but EU Directive 2016/1065 is used as a reference.

Is there a legal regulation in Bosnia and Herzegovina on the validity period of Giftcards?

Bosnia and Herzegovina has no specific legal rule on Giftcard validity. Under the Civil Code, a general limitation period of three years applies. Retailers may set shorter periods but must state them clearly.